VERS – Terms & Conditions
Effective Date: 01-2025
Welcome to the VERS website. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products. By accessing or using our website, you agree to comply with these Terms. Please read them carefully.
1. Introduction
The website www.versebikes.com (the “Website”) is operated by VerseBikes B.V., a company based in the Netherlands. These Terms govern the use of the Website, including all content, services, and products available through the Website. By using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
2. Use of the Website
-
Eligibility: You must be at least 18 years old to use our Website or place an order with us.
-
Account: To access certain features of the Website, you may be required to create an account. You agree to provide accurate, current, and complete information when creating your account and to update it as necessary.
-
Account Responsibility: You are responsible for maintaining the confidentiality of your account information and password and for all activities that occur under your account.
-
Prohibited Activities: You agree not to engage in any activities that may harm the Website, disrupt its operations, or violate any applicable law or regulation.
3. Product Information & Pricing
-
Product Descriptions: We make every effort to display the products on the Website as accurately as possible. However, we do not guarantee that the descriptions, images, or other content are error-free or complete. All product descriptions and specifications are subject to change without notice.
-
Pricing: Prices for our products are listed in euros (EUR) and are subject to change at any time. We reserve the right to modify pricing at our discretion. All prices exclude taxes and shipping fees unless otherwise stated.
-
Pre-Orders: For certain products, we offer pre-order options. By placing a pre-order, you acknowledge and agree to the estimated shipping dates, which may be subject to change.
-
Availability: Products are subject to availability. In the event that a product is out of stock or unavailable, we will notify you as soon as possible.
4. Orders and Payments
-
Order Acceptance: Your order will be considered accepted only after we confirm it. We reserve the right to cancel or refuse any order for reasons including product availability, errors in pricing, or suspicious activity.
-
Payment Methods: We accept various forms of payment, including credit cards, debit cards, and other online payment methods. You agree to provide accurate payment information at the time of checkout. By submitting payment, you authorize VERS to charge the specified amount to your payment method.
-
Order Confirmation: After you place an order, you will receive an order confirmation email with details of the transaction. This email does not constitute acceptance of the order, but rather serves as a confirmation that we have received your request.
5. Shipping and Delivery
-
Shipping: We offer worldwide shipping. Shipping costs and estimated delivery times will be displayed at checkout. Please note that shipping times are estimates and may vary depending on the destination.
-
Delivery: We will make every effort to deliver products to the address you provide. We are not responsible for delays caused by customs, weather, or any other unforeseen issues.
-
Tracking: Once your order is dispatched, you will receive tracking details to monitor the delivery progress.
-
Customs and Duties: For international shipments, you may be responsible for any customs duties or taxes that apply in your country. These charges are the responsibility of the customer.
6. Returns and Refunds
-
Return Policy: If you are not satisfied with your purchase, you may be eligible for a return or exchange within 14 days of receiving the product. The item must be unused and in its original packaging. To initiate a return, please contact our customer service team at support@versebikes.com.
-
Refunds: If you qualify for a refund, it will be processed to the original payment method within 14 business days from the date we receive the returned item. Shipping fees are non-refundable unless the item is defective or incorrect.
-
Non-Refundable Items: Certain products, such as customized or personalized items, may not be eligible for returns or refunds.
7. Privacy and Data Protection
-
Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data when you use our Website.
-
Cookies: We use cookies to improve your experience on our Website. By using our Website, you consent to the use of cookies in accordance with our Cookie Policy.
8. Intellectual Property
-
Ownership: All content on the Website, including text, images, logos, designs, and graphics, is the property of VerseBikes B.V. and is protected by intellectual property laws. You may not use, copy, or distribute any content from the Website without our prior written consent.
-
Trademarks: The VERS name, logo, and other trademarks are owned by VerseBikes B.V. and may not be used without permission.
9. Limitation of Liability
To the fullest extent permitted by law, VerseBikes B.V. shall not be liable for any damages arising out of or in connection with the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This includes any loss or damage resulting from products purchased, website content, or third-party links.
10. Governing Law and Dispute Resolution
-
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Netherlands.
-
Dispute Resolution: Any disputes arising from or related to these Terms shall be resolved through negotiation and, if necessary, mediation. If a resolution cannot be reached, the dispute will be settled in the courts located in the Netherlands.
11. Changes to Terms & Conditions
We may update or revise these Terms from time to time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. We encourage you to review these Terms periodically.
12. Contact Us
If you have any questions about these Terms or need assistance, feel free to contact us at:
VerseBikes B.V.
Email: contact@versebikes.com
Phone: +31 (0)634376826
Thank you for choosing VERS!
By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.